Platforma: request processing platform
Platforma is a service for an organization that manages properties, staff, and a flow of requests. Dispatchers, responsible employees, executors, managers, and administrators work in it. A request, a call, a conversation, an assignee, and a deadline no longer live in separate places.
Client:
Eklektika
Work is tied to real shifts.
A shift decides who can take a request and when a deadline counts as working time.
From the overall picture you can open the exact list of requests you need.
A metric is a filter on the same request, not a separate report.
Chat, history, people, files, deadlines, and calls sit in one place.
The request is the shared model for the register, monitoring, communication, and integrations.
Versioning stops silent overwrites during concurrent edits; the change log keeps the origin of each event; DS24 is connected through isolated tokens and repeatable requests.
A request can be taken from registration to execution, and a monitoring figure opens a filtered list.
Participants
3 authors
Danil Koptev
Co-Founder
Lead: platform architecture, overall course, and responsibility for the result.
Ignat Markovskii
Software Engineer
Server infrastructure and the environment in which the platform runs in production.
Albert Veyson
Software Engineer
Server-side logic, contracts, and data that the predictable behavior of requests depends on.
