// property management platform
Platforma: request processing platform
Intake, control and automation of resident requests for property management companies — one surface with roles, SLAs and notifications.
Runtime signals
Users
1000+
active
Companies
50+
in production
Uptime
99.9%
platform SLA
Support
24/7
on duty
// контур доступа
Users, roles & access
A single source of truth: who is in the system, what they can see, what they can change — and how it inherits through roles and groups.
module
Roles
Group permissions and tune access for each role.
module
Users
Manage accounts and employee activity signals.
// реестр организаций
Company types & companies
Classify organisations by purpose, keep parameters consistent and the registry clean.
module
Company types
Classify companies by type and purpose.
module
Companies
Registry of companies and their parameters.
module
Positions
Manage the hierarchy of employee positions.
// расписания и смены
Work schedules
Operational basics: schedule types, shifts, templates and day duty — so SLA is enforced by the system, not memory.
module
Schedules
Configure schedules and employee shifts.
module
Schedule types
Manage schedule types.
module
Shifts
Manage shifts and their rules.
module
Schedule templates
Manage reusable schedule templates.
module
Day duty
Assign day duty responsibility.
// рабочие процессы
Request workflow
Routing and control: reasons & categories, statuses, labels, auto-assignment, notifications and due-date discipline.
module
Reasons
Formalise reasons for requests and incidents.
module
Categories
Group operations by request category.
module
Statuses
Configure processing stages for requests.
module
Labels
Systematise requests using labels.
// справочники и оборудование
Equipment & catalogs
Catalogs that scale: categories, types and actual equipment units with parameters and location binding.
module
Equipment categories
Define equipment categories.
module
Equipment types
Categorise equipment by purpose.
module
Equipment
Equipment inventory and parameters.
// адреса и объекты
Addresses & work areas
Requests land in reality: global addresses, company addresses and work areas — physical or logical zones for work execution.
module
Addresses
Global addresses used across the system.
module
Company addresses
Addresses bound to specific companies.
module
Work areas
Physical or logical zones for work execution.
// platform v1.2
Core: requests, calls, monitoring
The platform’s ops center: requests, phonebook, company calls, PBX intake, monitoring & exports, resident portal, notifications and automation scenarios.
module
Requests
Create, route and control execution with history, SLA and notifications.
module
Phonebook
Central contacts with links to companies, locations and interaction history.
module
Company calls
Call events, company context, processing states and fast request creation.
module
Monitoring & PBX intake
Observability: monitors/alerts and exports; PBX intake and automatic involvement workflows.
// how it works together
Input
PBX call, resident portal request or manual entry — everything becomes a request with context and location.
Routing
Reason → category → status → label. Rules assign executors and trigger notifications.
Control
Schedules and duty enforce SLA; monitoring and exports provide reporting; history stays intact.